RPADevOps & Support Analyst

**Job Description**:
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas.

Job Summary

The person on this position is a part of Intelligent Automation Solutions Team. Responsible to deliver process simplification, workflow and automation services to 3M business operation teams, resolve issues and queries related to automation solutions.

While the primary focus for the position will be to analyze and resolve issues for Automation solutions (RPA and.NET), also responsible of configuring runtime environments, conduct root cause analysis and raising development bugs to the team. Steward of the production and lower environments. Also, in charge of the releasing production changes assuring adherence to the GSOPs.

Duties and responsibilities
- Performing proactive monitoring, queue management, handling L1 and L2 incidents. Following agreed SLAs.
- Control the automation framework and be an Orchestrator of large-scale RPA runs.
- Build and Manage continuous integration and continuous deployment tools
- Executes release, change and code transport between the environments
- Design and implement build, deployment, and configuration management
- Build and test automation tools for infrastructure provisioning, monitoring, alerting and fixing
- Perform system administration activities like patching, upgrades, cleanup and maintenance
- Maintain good communication with end users in understanding and addressing issues
- Implement minor enhancements coming through change requests
- Perform problem management through root cause analysis for production errors
- Design procedures for system troubleshooting and maintenance
- Explore and research new technologies, build POCs and prepare roadmap for cloud deployments
- Undertake other duties and tasks that may be delegated by 3M Management.
- Provide operational support, working to ensure production systems and devices are online and available; this includes non-business hours on-call support

Education and experience
- 1 to 2 years’ previous experience in development and operations, or related IT, computer, or operations field
- Previous experience with software development, infrastructure development or operations
- Experience with maintenance of Windows infrastructure, IIS, databases, MS SQL, CI/CD tools, scripting (any),.NET environment.
- Nice to have hands-on development experience in C#.NET or RPA tool (Blue Prism/Automation Anywhere/UI Path.)
- Exposure to virtualization technologies (Citrix) and Cloud (Azure system admin or AWS system adm)
- Experience in Scrum/Kanban, Agile workflow methodologies
- Bachelor’s Degree in computer science or other related industry degree, strongly preferred
- Strong understanding of DevOps, Release, Change and transport management
- Familiarity / experience with any of the following frameworks or methodologies: Agile methodologies, Lean software development, project management.
- Self-starter.

Basic Qualifications
- Excellent verbal, written and technical communication skills and interpersonal skills
- Strong problem-solving skills and attention to detail
- Fast learning and well-developed analytical thinking, design thinking and problem-solving skills.
- Basic understanding on how to read and understand code (Code-competency) for diagnosis, escalation to development teams.
- Proficient and fluent in English for all written and verbal communication.
- Solid understanding of object-oriented programming concepts
- Solid understanding of relational database design and querying concepts
- Familiarity with version control concepts

Preferred Qualifications
- ITIL & DevOps knowledge is a plus
- Splunk and monitoring solutions working experience
- Exposure in the areas of ERP, customer digital experience, AI and machine learning will be beneficial.
- SAP / ERP Knowledge
- Experience in working at a global / multi-cultural environment.

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