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Q2c Enterprise Enablement Professional: Global
hace 2 semanas
560803BR
**Why Kyndryl**
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
**Your Role and Responsibilities**
The Global Q2C Service Catalogue role works directly with the Operational Capabilities & Excellence leader and the Process Excellence team to ensure that the Quote to Cash standard set of Global processes, procedures and Standard operating model is translated into a Q2C Service Catalogue that will enable a differentiated support model aligned to the Kyndryl operating model & the our customer needs. They will need to partner and collaborate with key stakeholders both within and outside of the Q2C organisation and actively support and drive the Global process standardization and cultural transformation needed to ensure a successful deployment and adoption of the Q2C Service Catalogue. The role will need to understand the requirements and the environment of both Q2C and the Kyndryl organization, as well as current processes, process results and process maturity. They will also be required to be involved in special projects where they will lead, perform, and coach efforts targeted at improving operational aspects of a given value stream or process. Work activities besides the development of a Q2C Service Catalogue will include the identification of best practices, factors contributing to performance gaps, areas for change, and process success measurement criteria.
**Required Technical and Professional Expertise**
Required Experience:
1) Strong Services background
2) Proven experience in supporting the Services Lead to Cash Workflow in particular the Contract Registration and Billing & Invoicing.
3) Strong English language spoken, and written proficiency essential
4) Ability to consult strategically, and work with the extended team, to deliver tangible outcomes
5) Strong communication and presentation skills
6) Strong Servant and Thought leadership and influencing skills
7) Ability to establish strong professional relationships and work effectively with Stakeholders and manage expectations and priorities
8) Ability to work in a matrixed Global team
9) Experience with Agile methodology for design and development
**Preferred Technical and Professional Experience**Required Education**
Bachelor's Degree
**Preferred Education**
Bachelor's Degree
**Country/Region**
Costa Rica
**State / Province**
HEREDIA
**City / Township / Village**
Heredia
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
**Other things to know**
**Primary job category**
Enterprise Operations
**Role ( Job Role )**
Business Programs Manager
**Employment Type**
Full-Time
**Contract type**
Regular
**Position Type**
Professional
**Travel Required**
No Travel
**Company**
(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada
**Is this role a commissionable/sales incentive based position?**
No
