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Client Technical Specialist I
hace 3 semanas
Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
Travel will not be required.
**Responsibilities**:
- Provide technical support for internal and external customers of EHC software solutions. Duties will include configuration, and ongoing support as well as delivery of defined QA results.
- Ensure that change requests include all required information, and the proper actions are taken.
- Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
- Assist implementation consultants and account specialists with technical aspects of new customer implementations.
- Monitoring progress through data reporting and analysis; presenting results internally and to clients.
- Become a SME on Patient Schedule tools to develop insights and address client needs.
- Deliver QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates.
- Attend and participate in internal and client meetings.
**Qualifications**:
**Knowledge, Experience & Qualifications**
- Strong analytical skills and attention to details.
- Familiarity with Microsoft Excel, certification highly preferred.
- Familiarity with Visio and flowchart logic
- Familiarity with Boolean logical expressions.
- Experience in healthcare strongly desired.
- Experience with software support and delivery in the healthcare industry a plus. Proven experience of successful interaction with end user population within a healthcare environment is strongly desired.
- Excellent English interpersonal and communication skills.
- Independent problem solving and self-direction are critical.
- Strong problem-solving skills are required.
- Must be able to handle multiple tasks, take initiative and prioritize multiple work items.
- Strong attention to detail and accuracy are required.
- Ability to follow supplied specifications with a very high degree of accuracy is required.
Additional Information
**Our benefits include** Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
**Experian Careers - Creating a better tomorrow together**
We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
