Middle Office Manager

The Ratings Operations and Controls Middle office in Costa Rica is looking for a manager who works closely with a senior leadership to lead a group of Associates working in the GMO to ensure data consistency and accuracy of information processed across the group. This role will involve regular liaison with the following departments when working on related performance improving projects: Information Technology, Commercial Group, Rating Groups, Legal, Compliance, Credit and Regulatory Team and Data Governance. This includes:

- Liaise with Rating Analysts, MD's and other stakeholders on a regular basis to build relationships and open lines of communications.
- Secondary escalation point for problem resolution
- Manage staff with operating tasks, project and problem analysis, effectively connect with management and adhere to company’s policies and procedures.
- Mentor and develop the team members while providing ongoing support to a senior manager (this may include Senior Manager/Assistant Vice President/Vice President/Senior Vice President)
- Supervision of the team with accountability for quality assurance by reviewing data discrepancy reports, documenting, tracking and resolution
- Monitor established training initiatives this includes ensuring completeness and accuracy of training initiatives and review process.
- Ensure timely execution on daily requests and inquiries
- Proactively recommend and implement processes, enhance operational efficiency, distribution strategies and guidelines for the team on an as needed basis focusing on quality of service, increased efficiency and motivation for the team.
- Ensure the accuracy and timely updates of process documentation and user manuals as needed.
- Coordinate large regional operations (for example large and/or complex rating actions) releases across internal GMO Departments
- Ensure the timely completion of 2 performance feedback reviews (mid-year and annual performance feedback).
- Resource Management: ensures adequate management of absence requests, proper and adequate resource coverage of all responsibilities (specifically during vacation days, sick days, and other contingencies.) Additionally, ensure Business Continuity Plans are adequate and current. Partner with Human Resources to address employee related matters
- Actively participate in team meeting discussions and identifying issues of importance for the team.
- Establish reporting and tracking of team’s performance (focusing on both the quality and quantity on processed transactions) and overall team efficiency by providing timely and continuous feedback on performance to direct reports.
- Develop reporting to provide adequate visibility around specified and/or designated initiatives
- Where appropriate, develop and prepare presentations for the analytical community outlining enhancements, current responsibilities and future enhancements.

**This position will work in a hybrid work model.**

**Academic background**
- Bachelor's degree required preferably in a field such as Finance, Economics, Business Administration, Accounting or any related field

**Languages**
- Advanced English is required

**Experience and skills**
- 4+ years of relevant work experience including leading and supervising teams of 10+ associates
- Prior experience in financial services or financial data/process management experience with a consistent record in operational effectiveness
- Advanced Microsoft Office skills (Outlook, Excel, Word and PowerPoint.)
- Strategic and tactical leadership skills with the ability to mentor and build committed teams
- Ability to dissect and understand complex problems and build consensus around practical solutions across organizational departments.
- Clear written communication skills with an ability to communicate complex business concepts to a senior audience.
- Excellent communicator, articulate and well presented, able to work with all levels of business.
- Flexible schedule to work beyond normal business hours to resolve priority issues whenever required
- Must be a strong self-starter and able to be a driving force to complete initiatives with mínimal supervision
- Build consensus across an organization to move forward initiatives
- Attention to detail and ability to handle multiple projects simultaneously is critical
- Highly organized, efficient and resourceful
- A strong client focused orientation with the drive and passion required to achieve results and assume customer satisfaction.

LI-RA

Ratings Operations & Controls

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.