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Md Docs Team Lead

hace 3 semanas

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
DUTIES/RESPONSIBILITIES
- Analyze and prioritize workloads based on department inflows to meet company expectations.
- Sets expectations and hold team members accountable. Creates an environment that promotes professionalism, engagement and inclusion.
- Sets expectations around productivity, quality, and other key metrics.
- Acts as a resource for internal and external customer; to include field personnel, medical professionals and other cross-functional areas to meet department’s goals.
- Identifies opportunities for improvement. Develop and execute action plans.
- Monitors employees and department performance on key performance indicators. Communicates status appropriately.
- Perform analysis and reporting for management as required.
- Provides a high level of customer service in a competitive market.
- Prioritizes and executes based on customer and business urgency.
- Conforms to, supports and enforces all Company policies and procedure.
- Conduct monthly meetings as well as monthly individual meetings with employees.
- Coach, develop, and counsel employees to effectively reach department goals
- Participates in any and all work activities as may be deemed suitable and assigned by management.

REQUIRED QUALIFICATIONS
- Advanced English (oral and written) C1.
- High Diploma or education equivalent
- 1 -3 year of previous supervisory experience
- Excellent telephone customer service skills.
- Demonstrated use of effective problem-solving skills.
- Ability to work effectively in a team environment, as well as independently.
- Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Proven ability to multi-task and adapt in a fast paced and changing environment.
- Proven ability to communicate effectively, both verbally and in writing.
- Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

PREFERRED QUALIFICATIONS
- 3 - 5 years of previous supervisory experience.
- 1-2 years of experience dealing with third party payer reimbursement drivers.
- Prior supervisory or management experience in a healthcare or customer service environment preferred.
- B.A. in Business Administration or related field preferred.
- Experience in US Health Care system.
- Nice InContact experience.

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