English Customer Service Representative

hace 5 días


Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

In this position, you will address escalated consumer/customer service inquiries, complaints/issues, and problems via inbound/outbound calls in Spanish, English, or French as applicable.

**What you’ll do**
- Provide support and education regarding credit information, file interpretations, and products.
- Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
- Ensure compliance with the company’s procedures and policies.
- Work in a team environment and customer-centric culture.

**What experience you need**
- B2 or superior English level, Spoken and written
- 9th Grade High School Diploma
- Typing skills ( 25 words per minute)

**What could set you apart**
- Customer service oriented

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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