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Customer Service Representative

hace 1 día

CRI Heredia, Costa Rica Equifax A tiempo completo

What you'll do

  • Customer Contact: Answer customer calls and video chats to help them understand product features and services.
  • Hands-On Help: Guide customers through setting up and using their products after a purchase.
  • Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex.
  • Accurate Records: Keep detailed notes on all customer conversations for documentation.
  • Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience.

What experience you need 

  • High school diploma.
  • English proficiency B2.
  • A minimum of 6 months customer service experience.
  • Excellent communication skills.

What could set you apart

  • Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
  • Able to work independently and as part of a team.
  • Ability to multitask and prioritize effectively in a fast-paced environment.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time