Software Engineer

hace 7 días

San José, Costa Rica Microsoft Corporation A tiempo completo

Microsoft 365 continues to lead the cloud transformation for Microsoft, with hundreds of thousands of customers and hundreds of millions of users already on the service. More than ever, our customers are betting on the cloud and expecting Microsoft 365 to deliver an unparalleled experience on every device.
- Our team, part of the Customer Success Engineering org, is focused on customer love: quantifying it, understanding it, democratizing it, and improving it. We turn customer satisfaction into a signal as clear and indispensable as usage or perf, develop deep insights on what drives it, and proactively engage partners to increase it. Our team puts some science behind customer love, enabling engineering teams to better understand their issues.
- We are a combined Engineering & Data Science team architecting the system that underpins these efforts, including a survey system, the backend storage where we blend in telemetry and other sources to augment the signal, ML models to pinpoint drivers and find correlations, and our proactive outreach platform that interfaces with support and enables us easily orchestrate campaigns to connect directly with customers in a personal way.
- We are building Intelligent UX controls and a platform based on React that can be shared and reused.
- (THIS POSITION IS 100% REMOTE)

**Responsibilities**:

- We are looking for engineers with experience and who are passionate about building scale-able, performant, enterprise-grade services based on Azure cloud technologies.
- As a developer on the team:

- 1) Work across teams to implement the user experiences to deliver customer value, improve growth and customer satisfaction.
- 2) Partner with program management and engineering partner teams.
- 3) Listens to feedback from customers and uses it to make improvements
- 4) Develop robust reporting and insights while enabling the ability for self-service reporting of key business performance metrics
- 5) Own the data platform pipeline and execution for acquiring data from multiple and disparate sources

**Qualifications**:

- Required Qualifications:

- 1) At least 3+ years of industry experience in software development in a larges scale distributed data systems environment.
- 2) Objected Oriented Design fundamentals
- 3) Experience with big data and analytics technologies such as Azure Data Lake, Azure Data explorer and Scope OR similar technologies/platforms
- 4) Development experience in web and RESTful services using C#.Net, SQL.
- Preferred Qualifications:

- 1) Problem solving skills, great teamwork, and passion to delight customers and drive for results.
- 2) Real-world experience developing large scale online services with robust performance, resiliency, and telemetry
- 3) Passion for improving engineering practices and producing high quality software
- 4) Proficient in written and verbal communication skills
- 5) Earns customers trust by delivering committed features which meet or exceed expectations.
- 7) Bachelor’s degree or higher, preferably in computer science.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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