Customer Care Analyst I
hace 4 días
**Responsibilities**
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
- Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
- Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
- Provide consulting support to Order Management when processing an order
- Achieve targets on productivity, service levels, and quality
- Perform other duties as required
**Requirements**:
- Education: Currently studying an engineering career, preferred
- Experience: at least 1-2 years of sales related customer service experience is preferred
- Solid prioritizing and organizational skills along with being a self-starter
- Intermediate
- Advanced Portuguese is preferred
- Has an interest in the mix of technical, customer service, and sales
- Willing to work on flexible shift schedule based on business needs
**Work Requirements**
The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from 6am to 3pm, or 7am to 4pm or 8am to 5pm.
-
HR Customer Care Specialist
hace 2 días
San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
Customer Care Associate
hace 2 semanas
San José, Costa Rica Emerson A tiempo completo**As a Customer Care Associate, YOU will**: - Drive material allocation for Systems and Software project and spares requirements according to requestor-expected and supply chain delivery lead times - Own and execute total account management and end-to-end Order Fulfillment Processes - Establish long-term business relationship with Emerson offices,...
-
Customer Care Specialist
hace 2 minutos
San José Province, Costa Rica ScaleJet A tiempo completoOur client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email...
-
Customer Support Analyst
hace 4 días
San José, Costa Rica Emerson A tiempo completoThe Emerson (A&C) Customer Support Analyst provides services to Emerson (A&C) that enable them to attract and serve customers faster, with better quality. This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries/issues, pricing and availability, data analysis, handling of returns, export -...
-
Bilingual Customer Care Manager
hace 4 días
San José, Costa Rica Sendwave A tiempo completo**Who we are**: Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches...
-
Customer Care Representative
hace 2 días
San José, Costa Rica BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Customer Support Specialist I-Solventum
hace 2 horas
San Francisco, Heredia, Costa Rica SOLVENTUM A tiempo completoGracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y...
-
Financial Analyst I
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficient English language oral and written skills - Any graduate/ PG with specialization in finance/accounting required - Fluency in Microsoft Excel is a must; SQL, Microsoft Access, Oracle Financials and Cognos is a plus - 4+ years of relevant finance experience - Advanced analytical skills and an ability to work independently in a fast-paced and rapidly...
-
Inside Sales Engineer
hace 7 días
San José, Costa Rica Emerson A tiempo completo**Responsibilities** - Develop quotations based on Emerson, customers, and representative’s requirements - Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity - Follow up on sent proposals to...
-
America’s Customer Business Analyst
hace 2 días
San José, Costa Rica INTEL A tiempo completoGo To Market Office: The GTMO group, within Intel’s Sales and Marketing Group is charged with running and growing the business for Intel and its customers through meaningful data analysis and market insights. There’s no better place to see how Intel works than GTMO, we are the ENGINE ROOM of the company. The Customer Business Analyst will manage the...