Customer Care Specialist
hace 2 semanas
Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales. Key Responsibilities: Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.Handle customer questions related to orders, shipping, product issues, warranties, and returns.Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.Accurately document all customer interactions in the CRM system.Work cross-functionally with internal teams to resolve customer concerns efficiently.Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.Contribute ideas to improve the overall customer experience and engagement strategy. Requirements: Fluent English speaker with excellent written communication skills.Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).Empathetic, solution-oriented, and attentive to detail.Confident using CRM tools, chat platforms, and social media channels for customer engagement.Comfortable with proactive outreach and community interaction.Tech-savvy and quick to learn new systems and tools.Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.A friendly, calm demeanor and a genuine desire to help others. What We Offer: Work for a market-proven, fast-growing international company.Competitive and timely salary.Supportive and friendly work environment.Be a part of something bigger, where you can have autonomy over your work.Fully remote work and flexible working hours (work from whatever place).
-
Customer Care Specialist
hace 6 días
San José Province, San José, Costa Rica ScaleJet A tiempo completoOur Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for Customer Care Specialist for a full-time remote job.We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The...
-
HR Customer Care Specialist
hace 1 semana
San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
HR Customer Care Specialist
hace 1 semana
San José, Costa Rica Coca-Cola A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
Customer Care Specialist
hace 1 semana
San José Province, Costa Rica ScaleJet A tiempo completoOur client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email...
-
Client Care Specialist
hace 5 días
San José Province, Costa Rica Destinytravel A tiempo completoDescription: The Client Care Specialist manages all communications with travelers — from answering questions to following up after their return. You’ll ensure clients feel cared for at every stage and that their feedback helps improve future experiences. Key Qualities: Empathetic, professional, patient. Qualifications: Excellent written and verbal...
-
Client Care Specialist
hace 5 días
San José Province, Costa Rica Destinytravel A tiempo completoDescription: The Client Care Specialist manages all communications with travelers — from answering questions to following up after their return. You'll ensure clients feel cared for at every stage and that their feedback helps improve future experiences. Key Qualities: Empathetic, professional, patient. Qualifications: Excellent written and verbal...
-
Customer Care Administrator
hace 2 semanas
San José, Costa Rica Emerson A tiempo completoThe Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson’s frontline representative. This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer’s preferred and available communication channels. This role is vital in shaping...
-
Customer Care Associate
hace 2 días
San José, Costa Rica Emerson A tiempo completo**As a Customer Care Associate, YOU will**: - Drive material allocation for Systems and Software project and spares requirements according to requestor-expected and supply chain delivery lead times - Own and execute total account management and end-to-end Order Fulfillment Processes - Establish long-term business relationship with Emerson offices,...
-
Remote Travel Customer Support Specialist
hace 6 días
Alajuela Province, Costa Rica Xperience Xscape Travels A tiempo completoJob Description: As a Remote Travel Customer Support Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact. At Xperience Xscape Travels in the United States, we take pride in offering thoughtful,...
-
Luxury Travel Consultant – Customer Experience
hace 5 días
San José Province, Costa Rica Prestige Travel Agency by Mich A tiempo completoAbout the Position Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You...
