Customer Care Specialist

hace 2 semanas

San José Province, Costa Rica ScaleJet A tiempo completo

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales. Key Responsibilities: Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.Handle customer questions related to orders, shipping, product issues, warranties, and returns.Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.Accurately document all customer interactions in the CRM system.Work cross-functionally with internal teams to resolve customer concerns efficiently.Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.Contribute ideas to improve the overall customer experience and engagement strategy. Requirements: Fluent English speaker with excellent written communication skills.Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).Empathetic, solution-oriented, and attentive to detail.Confident using CRM tools, chat platforms, and social media channels for customer engagement.Comfortable with proactive outreach and community interaction.Tech-savvy and quick to learn new systems and tools.Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.A friendly, calm demeanor and a genuine desire to help others. What We Offer: Work for a market-proven, fast-growing international company.Competitive and timely salary.Supportive and friendly work environment.Be a part of something bigger, where you can have autonomy over your work.Fully remote work and flexible working hours (work from whatever place).

  • Customer Care Specialist

    hace 6 días

    San José Province, San José, Costa Rica ScaleJet A tiempo completo

    Our Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for Customer Care Specialist for a full-time remote job.We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The...

  • HR Customer Care Specialist

    hace 21 horas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • Customer Care Specialist

    hace 1 semana

    San José Province, Costa Rica ScaleJet A tiempo completo

    Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email...

  • HR Customer Care Specialist

    hace 21 horas

    San José, Costa Rica Coca-Cola A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • Client Care Specialist

    hace 4 días

    San José, San José, Costa Rica Destinytravel A tiempo completo

    Description:The Client Care Specialist manages all communications with travelers — from answering questions to following up after their return. You'll ensure clients feel cared for at every stage and that their feedback helps improve future experiences.Key Qualities: Empathetic, professional, patient.Qualifications:Excellent written and verbal...

  • Social Customer Care, Sprinklr Specialist

    hace 1 semana

    San Rafael, Costa Rica Uber A tiempo completo

    The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale. A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messaging! This role will work with the Global Head of SORT to manage all things Sprinklr tooling from a...

  • Junior Customer Service Specialist

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience...

  • Remote Travel Customer Support Specialist

    hace 4 días

    Alajuela Province, Costa Rica Xperience Xscape Travels A tiempo completo

    Job Description: As a Remote Travel Customer Support Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact. At Xperience Xscape Travels in the United States, we take pride in offering thoughtful,...

  • Customer Care Coordinator

    hace 1 semana

    San José, San José, Costa Rica Schneider Electric A tiempo completo

    What will you do?Support Customers and the Sales Team with order processing, general pre-sales & post sales queries, stock levels, credit information, logistic and basic product information with the objective of continuous improvement and maximizing customer´s satisfaction.Detect all opportunities to serve the customer while addressing customer support...

  • Remote Travel Specialist

    hace 2 días

    San José Province, Costa Rica Sweetcarolinatravels A tiempo completo

    As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring...