Business Analyst I

hace 2 semanas

Heredia, Costa Rica SGF Global A tiempo completo

**Responsibilities**:

- Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses. Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.
- Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.
- Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.
- Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employer's products.
- Make decisions on completing analysis based on the specific customer contract and report submitted.
- Work with internal teams to ensure appropriate updates to customer's records occur in internal systems.
- Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.
- Identify gaps and initiate projects to improve quality and review processes.
- Identify work streams that can be automated and standardized to maximize efficiency and quality. Identify and transition other processes to the ELA team.
- Other projects as necessary.

Qualifications:

- Bachelors in Business Administration, Finance, Law or Accounting preferred. Other majors may be OK with requisite experience.
- Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
- Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.
- Experience performing basic commercial contract analysis preferred.
- Strong auditing, analytical and problem solving skills required.
- Experience working successfully within the software/technology sector and in a global matrix-managed environment.
- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.
- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.
- Confidence to interact with all levels; drive to results; team player and professional personality.
- Exceptional interpersonal, written English and verbal communication skills.
- Proficiency using MS Office, especially MS Excel is required. Oracle skills considered a plus.

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