Procurement Program Manager

hace 7 días

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelors/Masters (MBA) with 7-10 of post-qualification experience in Procurement Operations and/or Accounts Payable
- Experience in P2P in large multi-national organizations is a must
- Strong Stakeholder Relationship Management focus (both Internal / External). Strong interpersonal skills — including written and oral communication skills
- Excellent Microsoft Office skills, including a strong working knowledge of Excel
- Problem solving ability and passion for big data
- Excellent communication and data presentation skills
- Fluent written and spoken English

Job summary
Amazon is looking for a dynamic, self-starting Procurement Program Manager to develop the internal and external customer-facing support strategy and operational support processes. The individual selected for this role will:

- Possess a program management background with demonstrated experience executing medium-to-large programs, preferably in process improvements and transformation in the procurement space.
- Demonstrate highly-developed analytical skills including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data.
- Thrive in an entrepreneurial environment and not be hindered by ambiguity or multiple competing priorities.
- Display a passion for customer experience and a drive to exceed internal and external customer requirements

A day in the life

About the hiring group

Job responsibilities
- Leverage end user queries/ tickets to identify customer experience and process improvement projects
- Undertake process transformation initiatives to empower end users by creating self-service processes
- Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
- Analyze and solve business problems at their root. Perform analysis on weekly and monthly spend data, process inflow, requisition and purchase order related queries to identify root causes and work towards reducing the defect rate
- Work with business and tech teams to meet business requirements
- Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams
- Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas. Identify and handle risks in relation to Business Services underpinning business processes
- Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship. Ensure insights from Experience Analytics is provided to relevant partner
- Knowledge in Six Sigma defect reduction techniques (DMAIC, Lean etc.)
- Experience in Coupa, and Oracle Financial systems
- Solid program management skills
- Experience in Coupa or other financial management/procurement software
- Experience in ticketing system

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