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Associate Business Analyst
hace 2 semanas
**Associate Business Analyst - Santa Ana, Costa Rica**
Do your talents lie in simplifying and improving business processes? Are you ready to offer up your skills in a global business that’s committed to moving money for the better? Join Western Union as an Associate Business Analyst.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
**Better requires process discipline and simplification**
We require you to take on complex analytical responsibilities within multiple transformation programs and enhancement projects in Western Union. You will act as a bridge between business users and technology groups transforming their needs and requirements into functional specifications.
You will serve in a critical role in our drive to deliver on a promise to Transform our Global IVR systems into a modernized platform that will dramatically increase the business value of the service while dramatically improving our caller experience.
It would be vital to have the ability to assess and combine your knowledge of what the business wants with knowledge of how the systems are built and used, this
Manage and track the success of the implementation throughout the project lifecycle using dashboards. You must have an eye for detail when it comes to mapping business processes and technical capabilities and producing accurate reports for execution. In some instances, you will need to perform monitoring and controlling tasks such as integration, quality, defect, and stakeholders’ management.
For this role, it is preferred that you would have experience in Technology or Financial service industries in the analyst or similar roles and a degree in IT, finance, or business administration fields. Be fluent in spoken and written English (81%-B2+) language as you’ll have to work in large multinational global programs related to the transformation of business processes, IT systems, or transitions. Showcase good analytical and evaluative skills in tasks.
Experience creating detailed reports and giving presentations. A history of supporting successful projects is desired. You will have the ability to work with various tools, systems, and methodologies, so any experience/certification with CRM tools or any other IT systems, Lean/Agile methodologies would be beneficial for his role.
**Join us, and let’s connect the world**
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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