Operations Manager
hace 2 días
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
The Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.- Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.- Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded- Understand Client SLAs and contractual requirements to ensure we met objectives- Manage all inventory in line with company requirements- Ensure that all necessary facilities and/or tools are available for use by employees- Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate- Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated- Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy- Manage all client reporting and internal reporting and billing requirements in a timely manner- Performance manage direct reports and overall team to ensure we grow and develop our talent- Develop strategies to enhance productivity or improve processes and procedures- Prepare monthly forecasts, revenue and expenses for portfolios- Motivate staff through established incentive programs or ad hoc contests- Establish work schedules to meet Company and client requirements- Champion company core values and other company programs to engage and motivate our employees- Other duties as assigned
- Experience
- 2 years’ experience in an Managing Coach role or equivalent external experience_
- Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
- WHY WORK WITH US-
- Growing Costa Rica site - be part of our growth-
- State of the art call center based in El Cafetal in La Ribera de Belen-
- Casual Dress code-
- Amazing work culture where you can learn and grow- WHO ARE WE- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.- WHERE ARE WE- We have offices across the Globe - Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information
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