Trainer

hace 2 días


Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
The Trainer will report to the COE Operation Manager and will be responsible for the new hire training, preparation and evaluation. Day to day training of employees including the teaching of any upgrades or revisions to processes and programs. The Trainer is also responsible for the account general communication (communication officer). All new product changes or aids with information exposed to the Customer Service Agents should go out from training with a previews approval from the CS Account Manager. Also, the analysis of training effectiveness and creating new improvement efforts to increase performance metrics.

**Responsibilities**:

- Facilitate new hire training programs and support all on-going training initiatives. (Across several workstreams)
- Provide support to existing employees and center personnel through on-going training initiatives.
- Analyze and evaluate center training needs to develop, modify or improve existing training programs, materials and curriculum.
- Work actively with client and management team to ensure effective implementation and communication of all training strategies and initiatives.
- Maintain a knowledge-based with all training material for all agents to have access to the material.
- Track and report on new hire statistics: Test scores, call handle times, quality of calls, and any other metrics requested.
- Create and deliver a positive, fun, rewarding and respectful classroom training environment.
- Supporting Operations in any duties necessary.
- Supporting the BOS agents working on the floor when needed.
- Creating an environment to support employee retention.
- Take calls and/or work on accounts at least 1 hour per week per workstream assigned to keep knowledge and expertise.

Skills and Experience:

- English - Spanish Language (Oral and writing 90% or higher) (C1 level in English).
- The resource will adjust its schedule based on the account needs.
- High School Diploma.
- Product Knowledge.
- Teamwork.
- Excellent interpersonal skills with the ability to communicate effectively with other departments, outside vendors, and associates of all levels.
- Effective facilitation and classroom management skills with the ability to present information using a variety of techniques and media.
- Strong analytical, organizational and time management skills.
- Demonstrated ability to be self-motivated, self-directed and work independently.


  • Trainer

    hace 4 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: We’re looking to expand our existing training team by incorporating a new experienced trainer into our Center of Excellence! The trainer will be responsible for creating, coordinating and delivering training to new hires & existing employees, as well as partnering with the current trainers for methodology standardization and continuous...

  • Service Desk Trainer

    hace 1 semana


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Trainer will be responsible for the evaluation, creation and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees’ performance, employee feedback, strategies, and analysis of training effectiveness. The Service Desk Trainer will also manage the account’s general communication,...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica Equifax A tiempo completo

    _The trainer not only delivers training as needed but also will assess knowledge among the trainees and communicate results on a regular basis to all the parties involved. A trainer will be assisting in overseeing all day-to-day efforts of maintaining all SOP’s up to date. May also include Product and client training. Plan, coordinate and monitor the flows...


  • Centro Corporativo el Cafetal, Heredia, Heredia, Costa Rica Experian A tiempo completo $40.000 - $80.000 al año

    Company Description Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention....


  • Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica Moody's A tiempo completo

    As a Talent Development Specialist, you will play a pivotal role in crafting our learning and development initiatives. You will work closely with various collaborators to craft, deliver, and be responsible for engaging and effective learning experiences. **Key Responsibilities**: - Design, develop and handle all aspects of learning programs including,...

  • Spanish Trainers

    hace 2 días


    Heredia, Costa Rica goFluent A tiempo completo

    We are looking for fun, energetic, and intelligent individuals from different backgrounds who will help transform our clients’ communication skills and make them more competitive in today’s dynamic business world. We need people who are passionate about teaching/training and can bring excitement to the learning experience. As a trainer, you will be...


  • Heredia, Costa Rica goFluent A tiempo completo

    **We are looking for fun, energetic, and intelligent individuals** from different backgrounds who will help transform our clients’ communication skills and make them more competitive in today’s dynamic business world. We need people who are passionate about teaching/training and can bring excitement to the learning experience. **As a trainer, you will...

  • Retail Analyst Level Ii

    hace 1 semana


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Retail Analyst Level II oversees daily urgent and complex incidents/requests as required by their leads and Analysts. They must understand all current documented procedures, and promote all problem solving and investigational skills with the team members. **Responsibilities**: - Identify reoccurring incidents or situations affecting...