Intelligent Automations Supervisor

**Duties and Responsibilities**
- Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes. Monitor progress, manage risks and keep key stakeholders informed about progress and expected outcomes.
- Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
- Manages the resource allocation, work queue and day-to-day operations issues from the technical and non-technical standpoint for the project.
- Interact with internal clients to resolve basic and complex issues in a timely manner.
- Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment. Coach younger team members and support their career development.

**Education**
- Bachelor’s degree in computer science, other related fields, or equivalent work experience.
- Fluent in English, both written and verbal.

**Qualifications**
- 5-7 years relevant experience
- Comprehensive knowledge of intelligent automation tool capabilities and applicability; Power BI, Office 365, SQL preferred.
- MS Certification on Power Platform would be an asset.
- SharePoint Online knowledge would be an asset.
- Deep understanding of IT delivery methodologies (ITIL, Agile, Lean, Safe, Scrum, etc.).
- Ability to lead cross-functional team communication and develop cross-functional partnerships.
- Excellent problem solving and data analysis skills.
- Ability to quickly grasp existing systems, goals, and technical options for given situations.

**Working Conditions**
- Schedule: Monday to Friday day shift
- Travel: Limited

**Direct Reports**
- RPA Developers
- SharePoint Developers

Note: Direct reports could be in other locations.