IT Support Engineer

**Company Summary**

Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND their business, ONBOARD employees, MANAGE compliance, and PAY worldwide Global expansion is becoming more and more a part of the modern workplace, and with that comes things like remote work and spread-out teams. As Elements is a truly global company, we take care of our client’s employees worldwide. From Chicago to Manila, from Johannesburg to Delhi and Hong Kong, we provide top-class benefits to all the employees we serve every day. With offices all around the world and teams spread out between multiple time zones, you too can benefit from the “Glocal” team strategy, giving our employees the flexibility, they need to do their very best work the best way they can.

**Position Overview**

A revolution cannot be done alone, and we need the best and brightest talent to continue our growth into the new modern workplace. We are looking to expand our team by hiring a **IT Support Engineer** who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the **Director, Enterprise Technology**, you will be supporting our **Enterprise Technology **team.

**Key Responsibilities**
- Collaborate with system administrators to prevent system downtime
- Ensure customer satisfaction and perform quality work on all services requests
- Install, upgrade and troubleshooting of Accounting/Tax software such as QuickBooks etc.
- Managing user accounts on Servers/Domain.
- Troubleshooting and Maintenance of Terminal Servers
- Familiar with Client/Server Architecture
- Need to reply support tickets or route to the respective team.
- Troubleshooting as per preliminary guidelines to resolve the issue.
- Deployment of service releases, patches, requests and customization.

**About You**

Basic Qualifications
- 2 -4 years of experience
- BS/BA degree in Engineering or related field or Qualifying Work Exp
- Knowledge of windows server and virtualization
- Microsoft Azure Administration
- Cybersecurity training
- Excellent knowledge of Windows troubleshooting, Office 365 Suite
- SharePoint Administration
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Exposure to Cloud computing
- Asset Management
- Excellent oral and written English communication skills
- Strong customer focus & multi-tasking skills
- Self-starter who is excited about technology
- Troubleshooting / Support experience

Preferred Qualifications
- Microsoft Intune implementation and administration
- Microsoft Data Factory / PowerBI
- DBA experience
- HubSpot/CRM support
- ISO 2700 & 9001

**What We Value**
- NEVER SETTLE - You are a bar-raiser who is never content with the status quo nor second place. You seek opportunities to go above and beyond to deliver the extraordinary. You enjoy endlessly optimizing.
- THIRST FOR KNOWLEDGE - What you don’t know yet thrills you. You are a naturally curious life-long learner with an appetite to be more and do more.
- LOVE WHAT YOU DO - We’re in the business of making global expansion easier using revolutionary HR tech. Do you love to have fun? Do you love to work on things you're passionate about? Us too.
- BOLD MOVES - You’re pumped to be part of building something from the ground up for a high-growth tech company. You want to work somewhere where you’ll make a massively positive impact on the business and the people you work with.