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Team Manager
hace 3 semanas
Overview:
We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.
**A career in tech. Work with the biggest and best names in technology.**
We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
**Responsibilities**:
The Microsoft Intune team provides reactive support for mobile device management cases in the Azure cloud environment, making mobile device management easy for IT administrators. As a member of the Intune team, you will deploy internal configurations and policies that rule how mobile devices interact with different Azure and operating system services. In your day-to-day routine, you will collaborate with teammates and perform individual research to deliver policies that request internal configuration within a device or are specified in the backend of a service.
**This role will**:
- Manage your team to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Attend regular operational and business review meetings.
- Monitor KPIs to ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
- Share updates and reports with management.
- Own, monitor, coordinate and manage all escalated cases.
Qualifications:
**Intune is a good fit for you if**:
- You’re technically proficient in AD, Azure, Cloud services, Windows, iOS, and/or Android.
- You love technology, understand it, and are adept at using it.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and spoken English.
- You’re a proactive, collaborative team-player.
- You’re creative, adaptable, and have strong problem-solving skills.
**In this role**:
- 3 - 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 - 2 years of experience managing teams.
- Higher-level education in a technical discipline or related certification is preferred.
- Experience in supporting cloud-based technologies is preferred.
- Excellent knowledge of technology-based environments and solutions is required.
- Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
