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Client Support Representative
hace 2 semanas
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
**Key Responsibilities**
- Build and maintain strong relationships with clients by striving to provide the highest level of customer service
- Work collaboratively with internal teams that manage the end-to-end onboarding process for new data furnishers to meet SLA’s and data quality expectations
- Participate in scrum meetings to review escalations, priority cases, and any blockers that limit the ability to perform assigned duties
- Escalate appropriate items to senior team members while owning the overall client resolution
- Support outreach for data furnishers triggering data monitoring activities and escalations
**Qualifications**:
- Successful track record in a client-facing role
- Ability to work independently and as part of a team, and thrive in a fast-paced environment
- Displays collaborative customer service and/or relationship building expertise
- Capable of reading audiences and modifying talk tracks, as necessary, to relay technical information to a non-technical audience and overcome data reporting objections
- Demonstrates creative and analytical problem-solving skills, with the ability to identify and address client issues effectively
- Excellent organizational skills, with ability to manage multiple client accounts and projects simultaneously
- Self-starter and eager to take on challenging projects; proactively takes initiative and is comfortable asking questions when necessary
- Shows sound judgment and critical thinking on highly sensitive assignments, while conducting themselves with the highest level of integrity
- Strong English written and oral communication skills with keen attention to detail
- Preferred knowledge/experience:
- SQL language and concepts of database structures
- Process management and project tracking skills
- API technology, data aggregation, and data ingestion methods
- Credit Reporting Resource Guide®/Metro 2® reporting
- Familiarity with CRM software and other tools used to manage client relationships
- Previous sales, sales support and/or Experian's Credit Services experience is desirable
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- #LI-REMOTE #LI-SA1_
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected
