Technical Support Representative: Service Desk

hace 1 día

Heredia, Costa Rica Kyndryl A tiempo completo

532976BR

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk

**Required Technical and Professional Expertise**

English (85-95% or more)
- Seeking for stability and professional growth
- Profesional with vast experience in customer service and team work oriented
- Ability to work prime, night shifts and/or weekends
- Demonstrated ability to quickly learn new systems and processes.
- Environment: Expertise in one main activity (equipment, machine, operation, process steps). Awareness of work done by team members or interrelated activities.Professional work attitude
- Able to work on a high pace environment, able to multi-task and create documentation
- University studies in systems, informatics engineering, business administration, or related working experience.

**Preferred Technical and Professional Experience**
- Detail oriented; accuracy is critical.
- Results Oriented
- Proven ability to multi-task
- Proactive working style.

**Required Education**

High School Diploma/GED

**Preferred Education**

Bachelor's Degree

**Country/Region**

Costa Rica

**State / Province**

HEREDIA

**City / Township / Village**

Heredia

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary job category**

Product Services

**Role ( Job Role )**

Technical Support Representative

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable/sales incentive based position?**

No

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