Vendor Performance Analyst

JLL supports the Whole You, personally and professionally.

The Vendor Management Analyst is a centralized resource responsible for accurately performing tasks associated with Service Level Agreements (SLA), rebate and fee collections, quarterly survey setup processes, and Correction of Error (COE) administration. This role will analyze metrics and survey results for Vendor Managers and Vendors The Vendor Management Analyst is Client facing and must be able to provide customer obsessed support to Vendors and Vendor Managers, both in-person and virtually.

**Key Responsibilities**:
Supports Vendor Performance/Development data collection and analysis to ensure alignment with Client objectives and goals
Builds strong relationships and works collaboratively with internal and external stakeholders in the delivery of program objectives
Develops reports, templates and analysis consistent with company and Client branding requirements
Actively engage with Vendors on open tasks and provides resolution in a timely manner
Ensures customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Performs additional job duties, as requested

**Qualifications**:
Bachelor’s degree or equivalent
2 - 3 years prior experience in supply chain, operations, project, program or change management
Strong analytical skills
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently - strong prioritization and time management skills
Excellent verbal and written communication skills with the ability to communicate professionally
Proficient skills in Microsoft Office Suite (Excel, PowerPoint, Visio, SharePoint and Outlook)

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.