Planning and Analytics, Capacity Planning

hace 6 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor Degree in a quantitative field (engineering, economics, math, statistics, finance) or related field - 3+ years of experience in an analytical role (Work Force Management, Capacity planning, Finance, Business Analysis) or related role - Experience with statistical analysis and data visualization tools - Experience in advanced knowledge of excel, statistical tools like SQL, Python/R - Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot - Thoroughly thinks through problems to come up with solutions. Applies fair and consistent criteria. Gathers the right input/data - Proven ability to successfully thrive in an ambiguous environment and changing market conditions

Job summary

Join Amazon Experience and Technology (AET) Capacity Planning team and help make a difference for all Amazonians The Capacity Planning team is responsible for managing the headcount planning for employees in the AET organization. At Amazon, we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers.

We are looking for a smart & talented problem solver to join our team who will be responsible for the capacity and staffing solutions across the globe. This is a high impact and high visibility role where you will implement workforce methodologies & process mappings to make data driven decisions to meet the business goal’s / KPI’s. You will work closely with multiple stakeholders including Operations, Expansions, Analytics, Finance etc. You will participate in cross-functional team projects as well as contribute to change management.

Key job responsibilities
- Support capacity/headcount planning
- Provide input and thought leadership on utilizing various tools and enhancements for capacity/headcount planning
- Forecast demand to calculate headcount needs to meet customer demands and Service Levels (SLAs)
- Perform analysis of current staffing while considering forecasted volumes, upcoming attrition and training/project requirements
- Ensure headcount occupancy/utilization is measured and delivered at goal reporting
- Plan and execute ramp ups and ramp downs of headcount at various sites
- Coordinate with global delivery leads to create aggressive but realistic hiring plans and determine optimal employee mix (Amazonian vs vendor / Full-time Employee vs Contractor) and contract durations
- Develop site capacity review mechanisms to highlight roadblocks/changes in the plan along with impact on operations/finance
- Create, maintain and disseminate project information to stakeholders and senior management, including confidential and privileged information through advanced data analysis and statistical controls
- Interact with stakeholders at multiple levels and dynamically lead difficult discussions by identifying and analyzing data to isolate issues
- Manage, track and report non-productive time and training requests ensuring service levels are protected and feed the information into the headcount calculation models
- Manage long-term and short-term staffing
- Build short/long term headcount plans
- Plan and manage data analyses and develop the next generation of automation tools for monitoring and measuring data quality, with associated user interfaces
- Remain flexible to changing priorities, be open to new ideas and have customer satisfaction as the top focus



  • San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    DESCRIPTIONAmazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.Global...


  • San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Global Finance...


  • San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    DescriptionAmazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.Global...


  • San José, Costa Rica Intel A tiempo completo

    Planning analyst is responsible for planning ownership of a supply chain link. **Responsibilities may include but not limited to**: - Development, integration, optimization, coordination, communication and driving execution of engineering/production planning schedules, forecasts, materials, build plan and capacity requirements, and business and inventory...


  • San José, Costa Rica Emerson A tiempo completo

    **PRINCIPAL REQUIREMENTS** - Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators. - Facilitate, plan, and support the following Management Processes: - Service Delivery Team Financial best practises awareness - Team Resource usage, capacity management...

  • Avp-fin Planning

    hace 2 semanas


    San José, Costa Rica Moody's A tiempo completo

    The Assistant Vice President for Financial Planning and Analysis will be responsible for leading a team of onshore analysts to produce P&L reporting for Moody’s Analytics. This newly created role will act as a key workflow manager for a team of 6 analysts and will support P&L reporting and ADHOC requests for 12 operating units. The Assistant Vice President...

  • Avp-fin Planning

    hace 2 semanas


    San José, Costa Rica Moody's Investors Service A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Department MA Bus Planning (780001) Role/Responsibilities The Assistant Vice President for Financial Planning and Analysis will be...

  • Avp-fin Planning

    hace 6 días


    San José, Costa Rica Moody's Investors Service A tiempo completo

    The Assistant Vice President for Financial Planning and Analysis will be responsible for leading a team of onshore analysts to produce P&L reporting for Moody’s Analytics. This newly created role will act as a key workflow manager for a team of 6 analysts and will support P&L reporting and ADHOC requests for 12 operating units. The Assistant Vice President...


  • San José, Costa Rica INTEL A tiempo completo

    What we do in our group: Our group optimizes our build plans to meet a demand forecast and inventory targets for the client computing group. When products are not optimized we work with Engineering, Marketing, Finance, Fabs, and many other stakeholders to drive improved optimization. We work with factories to minimize constraints and make capacity trade-off...

  • Manager Fin Planning

    hace 7 días


    San José, Costa Rica Moody's A tiempo completo

    We are searching for a driven and dynamic FP&A Manager with excellent communication and presentation skills and a passion for data, analytics and problem solving. - The FP&A team supports the CFO and MA’s Executive Leadership Team in strategy, budgeting, forecasting and decision support. - ** Functional Responsibilities** - Manage and develop a high...