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Business Operations Analyst
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**Responsibilities & Expectations** **Data Analytics** - Pulling data to develop recurring or one-time reports - Locating and fixing errors in reports - Training others on how to use and create reports - Collaborate with team members to collect and analyze data - Normalizing the data, standardizing the data, and validating it so that it can be used for generating reports and visualizations. **SharePoint** - Proactively support internal knowledge management, processes, and SharePoint activities for the Legal function - Support the administration, development, and maintenance of the Legal SharePoint sites. **System Administration** - Provide support and proactively resolve issues and troubleshooting to system users - Identify and escalate where there are issues and delays; facilitate the prioritization of backlogged requests where needed; assess the performance of delivered work - Work with support resources to ensure that all related systems are monitored and performing as expected. Escalated where needed. **Training** - Coordinates or performs administrative functions necessary to publish and deliver training programs - Designs and develops training templates for programs and workshops; assists function leaders in designing and formatting materials. **Day-to-Day** - Performs various operational, clerical, and/or administrative support tasks as assigned - Performs miscellaneous job-related duties as assigned. **Drive Positive Change** - Pro-actively and independently resolve complex challenges where precedent may not exist - Analytically identify and advance strategic improvement opportunities - Provide general support to the global Legal Operations team. **Minimum Qualifications** - 2+ years of professional experience related to: - Business analytics, data and reporting - Systems administration - Customer support - Experience with tools such as SharePoint, Power BI and Excel - English level B2 - Creative entrepreneurial mind, consistently looking for ways to improve / enhance processes, find efficiencies, “outside the box” thinking **Preferred qualifications** - Bachelor degree in IT or Business Administration. - Visa B1/B2 ( ability to Travel < 10%)
