IT Specialist

hace 6 días


Orotina, Costa Rica TUI A tiempo completo

Join our global TUI Musement IT Team based in **San Jose, Costa Rica** as an IT Specialist and provide a high level of service to internal and external customers.

**ABOUT THE JOB**
- Work closely with stakeholders supporting America IT team, who support primarily all TUI MM sites in Americas and Caribe region and secondly worldwide
- As an IT Specialist, your focus will be on **Deskside Support (In Person or Remote) that includes the following responsibilities but not limited to that**:

- M365 support
- W10 support (including imaging)
- Issues troubleshooting
- General user’s support
- Onboarding of Users and devices, included but not limited to iPads, Fixed Phones, Mobiles and point of sales devices
- Supporting the back-office where you will act as “Smart hands” for the back-office infrastructure such as but not limited to servers, firewalls, switches, NAS, phone system
- You may be asked to compile reports, track, and confirm inventory, or participate in special projects that go above and beyond their core and daily work
- You will work not only to their local, and regional teams, but also be part of a global IT resource pool (and team)
- You are expected to commit to continuous growth and develop of your IT skillset including excellent development of use of soft skills

**ABOUT YOU**
- Strong customer service skills: polite, professional, and polished
- **Speaks and writes fluent English**:

- Strong IT experience, working hands-on with Windows 10/11, Apple OS, smartphones in a “Help Desk” environment
- Maintain high availability during your shift either in the office or if working remote via TEAMS
- Collaborate and share knowledge within your team, contributing to the collective knowledge of the team
- Experience and /or certifications on any of the following technologies is highly valued:

- Extensive experience with Windows 10 (/11)
- Experience with Office 365
- Experience Apple iPads, iPhones
- Experience with Smartphones
- IP (VOIP) Telephony
- Networking Switches (Fortiswitch or Cisco) and Access Points (Aruba)
- Work with 3rd party vendors, acting as liaisons e.g., Telecom, Mobile
- Assist in end user Education and Productivity sessions e.g., help users migrate to OD or Teams
- Willingness to learn and assist with IT Budgeting and Reporting
- Willingness to develop as a SME (Subject Matter Expert) on a technology that falls within the scope of the TUI MM IT domain
- Any experience in cloud solution and/or any digital platforms is considered as extra asset

**ABOUT OUR OFFER**
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

**#TUIJobs #TUIMusement #Hybrid



  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The Indirect Tax VAT Specialist will primarily be responsible for VAT compliance E2E process: Data reconciliation, VAT Return (VATR) & Ancillary (other) Reports Preparation, VATR & others Review, VAT Due Paid / Refunded, VAT Accounting and audit support for LATAM countries. Also, it is expected for this position to actively engaged with...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The person hired as Internal Control Specialist will be part of the 3M Global Service Center (GSC) record-to-report team and will be responsible for ensuring Global Financial Standards (GFS) and SOX compliance, standardization of best practices and risk culture development on RTR. The Internal Control Specialist responsibilities will...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The person hired as Internal Control Specialist will be part of the 3M Global Service Center (GSC) record-to-report team and will be responsible for ensuring Global Financial Standards (GFS) and SOX compliance, coordination of internal and external audits, standardization of best practices and risk culture development on RTR. The...


  • Orotina, Costa Rica Autodesk A tiempo completo

    Job Requisition ID # 22WD60318 Position Overview As a Technical Specialist, you will be part of the License Compliance Analytics team within Global License Compliance Sales. Our team is instrumental in supporting the global organization by detecting and addressing incompliant usage of Autodesk’s software. We are a strong partner for both the data...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Amazon International eCommerce Specialist Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: **Job Description**: This is a temporary role. As Talent Acquisition Specialist you will play a key role supporting end to end recruitment processes for the Global Service Center in Costa Rica. The impact you will make in this role - Key partner to HM on talent market, talent sources, diversity, optimal end to end recruiting process...


  • Orotina, Costa Rica 3M A tiempo completo

    The Sr. Enterprise Search Specialist will be in charge of provide analysis of search result data and determine how to improve the search engine. Participates in and may lead project teams. Works under limited supervision. **Primary Responsibilities include but are not limited to the following**: - S ubject matter expert that reviews search results and...

  • Collections Specialist

    hace 3 semanas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: We are Hiring a Bilingual Collections Specialist PRIMARY RESPONSIBILITY Collects and resolves customer accounts receivable in assigned area. Maintains control over past due accounts receivable. Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency. Management of customers credit...


  • Orotina, Costa Rica ClinicGrower A tiempo completo

    ClinicGrower is a leading digital marketing agency that works specifically with medical and dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales. We are a vital part of their overall business. We deliver results and help grow these practices to new levels. Thanks to our great work, we...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring a Talent Acquisition Specialist (USAC) Primary Responsibilities include but are not limited to the following: - Individually own full life cycle recruiting for assigned US and Canada requisitions - Validate hiring requirements, accuracy of job description and develop job posting verbiage - Initiate offer processing - Track...

  • Sourcing Specialist

    hace 6 días


    Orotina, Costa Rica US AMR-Jones Lang LaSalle Americas, Inc. A tiempo completo

    **JLL supports the Whole You, personally and professionally.** **Benefits to eligible employees, include**: - Life, health and dental insurance for you. - Annual Performance Bonus. - Online platform with certified courses for your professional development. - Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is Hiring a Collection Specialist PRIMARY RESPONSIBILITY Collects and resolves customer accounts receivable in assigned area. Maintains control over past due accounts receivable. Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency. Management of customers credit limits and...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is Hiring a Collection Specialist PRIMARY RESPONSIBILITY Collects and resolves customer accounts receivable in assigned area. Maintains control over past due accounts receivable. Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency. Management of customers credit limits and...


  • Orotina, Costa Rica Elements Global Services A tiempo completo

    Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND their business,...


  • Orotina, Costa Rica TUI A tiempo completo

    Join our global TUI Musement Team in Costa Rica as an Groups & Tours Quotations Executive.Your mission will be to work and lead. You will be managing the business of our Specialist Business clients (round trips, groups & fly & drive), guaranteeing the highest levels of quality and generating loyalty by supporting their growth in destination. **This role is...

  • Order Entry Analyst

    hace 4 semanas


    Orotina, Costa Rica Emerson A tiempo completo

    **Responsibilities**: - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Assist in the correction of orders and related quotes, proactively communicate issues affecting speed and quality of orders - Using the established standards, check that all information supplied by the...

  • Order Entry Analyst

    hace 24 minutos


    Orotina, Costa Rica Emerson A tiempo completo

    **Responsibilities**: - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Assist in the correction of orders and related quotes, proactively communicate issues affecting speed and quality of orders - Using the established standards, check that all information supplied by the...

  • Us Direct Tax Specialist

    hace 4 semanas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: The person hired for the position of US Direct Tax Analyst will be responsible for assisting the US direct tax team with preparation of tax calculations as it relates to fixed assets, preparation of the FBAR reporting, preparation of the Form 1042 and 1042-S reporting, preparation of local city/county tax returns, and other projects as...

  • Collections Specialist

    hace 24 horas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - PRIMARY RESPONSIBILITY Collects and resolves customer accounts receivable in the assigned area. Maintains control over past-due accounts receivable. Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency. Management of customers' credit limits and credit holds. Develops and...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: **Job Description**: This position is part of our Consumer Business Group > Content Readiness Team, ensuring people, process, tools, and data are enabled to keep up with always changing retailer data requirements. Primary responsibilities include but are not limited to the following: - Creating and maintaining dynamic dashboards and...