IT Analyst

hace 1 semana


San José, Costa Rica Emerson A tiempo completo

**Duties and Responsibilities**
- Support production environments with global monitoring, problem detection, and deterrence options
- Utilize Automic (UC4) Application to monitor and respond to events with scheduled UC4 processes
- Proactively drive down error rates by tracking, validating, & reviewing reports of metrics, activities, anomalies, and operational processes.
- Make recommendations and work closely with System Automation, Archive Operations, & Automic (UC4) teams for improving, reconfiguring, or enhancing monitoring systems, alerts, operation procedures, knowledge base, etc.
- Quickly identify performance issues or anomalies within a large Oracle Applications environment
- Provide continuous feedback to team leads for frequent anomalies &/or jobs having issues
- Interacts with customers & process owners to ensure they receive an exceptional level of service
- Continually remain aware of and alert on both planned & unplanned maintenance activities
- Able and willing to work with and through others in a global team & collaborative environment
- Participate in weekend and holiday system monitoring activities, as required

**Qualifications**
- Minimum 3 months of experience in NOC, Customer Service, Help/Service Desk, &/or IT Operations
- Minimum 3 months of experience in Oracle Applications EBS (technical or functional)
- Minimum 3 months of experience with SQL (PL/SQL a plus)
- Experience with the Software Development Life Cycle (SDLC) in Oracle technologies is a plus
- Experience with Automic (UC4), Oracle Concurrent Manager, or any Enterprise Scheduler is a plus
- Knowledge of Oracle 10g or 11g architecture is a plus
- EDUCATION _
- BS with a technical background (MIS, Computer Science, Engineering)

**Key Competencies**
- Strong presentation, communication, and facilitation skills (both oral and written)
- B2+ English


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