Product Support Analyst, Pxt

hace 1 semana

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelors degree
- Relevant work experience in a similar role
- Knowledge of HR systems.
- 3 + years of work experience
- Ability to handle multiple competing priorities in a fast-paced environment
- Self-directed and capable of working effectively in a dynamic environment
- Have a “hands on,” “roll up your sleeves” mentality
- Excellent written and verbal communications skills

Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. On the same token, Amazon strives to be the most Employee centric company in the world. You have an opportunity to join the growing Benefits Operations Services organization whose mission is to provide professional services to administer global benefit programs for Amazonians.

**Responsibilities**:

- Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
- Train other benefits administrative users on the tool and provide process/system support, develop and maintain functional user documentation
- Build strong relationships through problem understanding, ensuring timely resolution on escalations, and communicating promptly on progress
- Track system issues and enhancement requests for review and resolution by technical teams
- Participate in user acceptance testing for new country deployments
- Validate production changes prior to deployment to ensure they meet the objective of the requested change
Key job responsibilities
To triage and resolve incidents raised by users related to their benefits.
To perform weekly, monthly and annual activities.
To monitor the performance and proactively take actions to avoid any incidents.
To work with stakeholders and full the requests independently.
To work on the ticketing tool and ensure the incident lifecyle is followed.
A day in the life
The Benefits Product support team works diligently to ensure the Benefits platform is operational, effective and efficient. The team objective is to provide a great experience for amazonians to avail Benefits using the platform. Team works 24x5 to help the employees with any issues/requests.
- Systems support experience, previous participation in system testing and system implementation activities a plus
- Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers
- Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
- Knowledge of PeopleSoft or other ERP system experience - HR, background in online benefits tools a plus
- Knowledge in benefits administration processes or programs

  • Pxt Senior Administrator, Screening Services, Pxt

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration or alike) or 1+ years Amazon experience. - Strong command of Microsoft Office including Excel, SharePoint, Word and PowerPoint. - Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting....

  • Sr. HR Business Partner, Apacmea/latam Corporate

    hace 7 días

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years on experience in a strategic HR Generalist/ Business Partner role. - Experience with business and technology teams and a track record of influencing without authority across all levels. - Experience working in cross functional and matrix environments. - Experience coaching senior leaders. - Experience with large data reporting tools. - Excellent...

  • Senior Analyst

    hace 2 semanas

    San José, Costa Rica Temenos A tiempo completo

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+...

  • Business Analyst, Advertising Support and Operations

    hace 2 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree, preferably in math or a quantitative field - 2+ years relevant experience in financial/business analysis - Experience making business recommendations and influencing stakeholders - Intermediate Microsoft Excel skills - Intermediate or advanced skills in SQL Job summary Advertising is uniquely positioned to help our customers discover...

  • Product Support Engineer

    hace 2 días

    San José, San José, Costa Rica Amadeus A tiempo completo

    Job TitleProduct Support EngineerSummary of the role:Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's Technical Support team offers second line support to its global customer base in the hospitality industry and has a strong influence on product...

  • Product Support Engineer

    hace 1 hora

    San José, San José, Costa Rica Amadeus Customer Service Center Americas A tiempo completo

    Job TitleProduct Support EngineerSummary of the role:Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's Technical Support team offers second line support to its global customer base in the hospitality industry and has a strong influence on product...

  • Product Support Engineer

    hace 2 días

    San José, Costa Rica INTEL A tiempo completo

    Do you possess enthusiasm to improve Customer Experience with Intel Products? Do you have the passion to interpret the Voice of the Customer and drive enhancements to improve User Experience (UX)? If yes, then this is your opportunity. Become a Product Support Engineer in Global Customer Success and exercise your technical expertise, customer support skills,...

  • Customer Support Analyst

    hace 2 días

    San José, San José, Costa Rica Amadeus A tiempo completo

    Job TitleCustomer Support AnalystDiversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee...

  • Desktop Support Analyst

    hace 2 días

    San José, Costa Rica Fragomen A tiempo completo

    Job Description About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a dynamic and experienced Desktop Support Analyst to support PC Hardware, Operating Systems, IT Hardware Inventory, and Device Imaging. Working in a collegial, team-oriented environment, our IT professionals learn from the industry's...

  • Product Support Specialist

    hace 2 semanas

    San Jose, Costa Rica or Remote, US Datacor A tiempo completo

    About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems. We are...