Operations Manager, Research

hace 6 días

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions.
- 5+ years of experience as Front-line Manager/Lead in corporate environments [and/or] 2+ years of experience as Group Manager leading and developing front-line managers
- 2+ years of experience in internal and external stakeholder, performance and escalation management.
- C1 English proficiency (advanced).

Job summary
Amazon Vision Operations Center (AVOC) handles remote resolution of technologies that employ Machine Learning activities. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

Job Description Responsibilities include, but are not limited to:
Direct supervision responsibility of a team of 50+ employees including entry-level and senior associates, as well as front-line managers in SJO.

Lead a core group of high achieving shift managers and associates to maximize their team’s output and ability to meet exacting targets within a very fast-paced/time-critical and demanding environment.

Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.

Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.

People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition

Monitoring real time service levels and schedule adherence, and holding the team accountable responsible for meeting and exceeding performance targets for the team

Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets.

Ability to manage external and internal stakeholders

This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you will be required to continue working from our SJO16 building, located in the America Free Zone (AFZ), Cariari, Heredia.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- University bachelor's degree completed.
- Experience with data mining tools such as: SQL, SAS, SPSS, R.
- Lean Six Sigma Green/Black belt certified.
- PMP certified.

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