Supply Chain Operations Director

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Job Overview

Citi's Supply Chain Operations (SCO) delivers secure buying and paying channels for third-party vendors and employee reimbursements in over 90 countries globally, as part of the broader Chief Operating Office organization.

We aim to provide exemplary service with strong controls, driving an enhanced user experience and superb customer/supplier satisfaction through simplification and standardization of processes and system automation delivered by diverse, passionate, and highly talented individuals.

Job Purpose

The Purchase Order Operations Lead is a senior-level managerial role responsible for ensuring all Purchase Order Operations related functions are consistent across all SCO Citi Service Center locations.

This role will drive global standard procedures for the end-to-end purchase order requisitioning and creation operations process centered on the usage of the Procure to Pay (P2P) system and the guidelines and enforcement of the Citi Expense Management Policy.

Main Responsibilities
  1. Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Leadership Team and Global Process Owners.
  2. Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards.
  3. Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary.
Key Qualifications
  • Operations and people management experience, preferably across multiple regions.
  • Strong knowledge of end-to-end P2P PO Operations processes including high-level understanding of the Sourcing process.
  • Knowledgeable in P2P system.

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