Supply Chain Leadership Position
hace 5 días
Role Description: As a Customer Service Team Lead, you will be responsible for managing a team of customer service representatives to deliver exceptional customer service. You will coach and motivate representatives to meet KPI targets, identify and implement ways to increase team performance and efficiency, and administer annual reviews and performance improvement plans.
Key Skills and Qualifications:
- Bachelor's degree or equivalent in Supply Chain, Business, or Engineering
- 5 years of professional experience in customer service, inside sales, and/or supply chain
- Commercial exposure and proven track record in supply planning/production planning
- Order Management experience required
Additional Requirements:
- Language: English and Spanish - written and spoken proficiency
- Portuguese is a plus
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