Operations Director for Debt Recovery Solutions

hace 6 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

About Our Organization

We are a global company dedicated to empowering consumers to achieve financial recovery and build a better life. Our team of over 4,000 employees works together to provide debt recovery solutions with integrity and compassion. We believe that our people are the key to our success, which is why we're committed to hiring exceptional individuals who share our passion for helping others.

Key Responsibilities

  • Coordinate production activities to ensure business objectives are met
  • Act as a liaison with top management and collaborate with other departments to drive department success
  • Create, implement, and execute new strategies and processes to improve operational efficiency
  • Monitor performance, report status, and implement improvements to ensure quality and productivity
  • Serve as a Project Manager to drive initiatives to implementation when necessary

Requirements

  • Bachelor's degree or equivalent work experience required; Master's degree preferred
  • 5+ years of experience in operations management, strategic planning, process design, management consulting, or business analysis required; Financial services or legal experience preferred
  • Demonstrated analytical, problem-solving, and partnership/relationship management skills required; strong proficiency in MS Office

What We Offer

We value our employees' well-being and offer a comprehensive benefits package to support their career aspirations and personal goals. Our compensation programs are designed to recognize and reward individual contributions, while our wellness initiatives promote work-life balance and overall well-being. We also encourage employee education through leadership training, skill-building, and tuition reimbursements.



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