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Technical Support Expert

hace 2 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

Job Description:

This role will be responsible for driving exceptional customer experiences with Microsoft products. The ideal candidate will possess excellent troubleshooting skills, collaboration abilities, and technical knowledge of Microsoft Azure services.

The responsibilities include:

  • Resolving complex technical scenarios integrating multiple cloud capabilities
  • Managing customer technical issues and creating incident management requests
  • Contributing to case deflection initiatives and digital self-help assets
  • Providing technical coaching and mentoring