Trust and Safety Operations Expert
hace 1 día
About the Role: We're seeking a skilled RiskOps Specialist to join our Trust and Safety team. As a key member of our team, you'll be responsible for moderating Trust and Safety issues for emerging audio products.
You'll work closely with cross-functional teams, including Product, PR, Engineering, and executive leadership, to launch new projects for millions of listeners.
To succeed in this role, you'll need strong analytical and problem-solving skills, as well as excellent communication and project management abilities.
Responsibilities:
- Moderate Trust and Safety issues for emerging audio products
- Own all moderation decisions and drive expedient resolution for critical issues
- Collaborate with cross-functional teams to launch new projects
Requirements:
- University level Bachelor's Degree or 5+ years of experience in Trust and Safety or Executive Customer Service
- Minimum 2 years of process experience in risk management, entertainment, customer service, or similar production environment
- 3+ years professional experience with MS Excel
- Trend and data analysis skills, with an ability to notice patterns in data to drive decision making
- Proven project management skills with an ability to think creatively
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