Senior IT Operations Manager, SAP Basis

hace 2 semanas


San José, San José, Costa Rica Bacardi A tiempo completo

**Your Opportunity**

As a key member of the Bacardi IT team, you will play a crucial role in ensuring the reliability and stability of our SAP infrastructure. Your primary responsibility will be to proactively monitor, support, and deliver technology infrastructure in the SAP Basis area.

You will ensure that all employees across the organization receive best-in-class support for IT operations, whether it's through internal teams or external partners. You will provide Level 2/3 support and serve as the local contact for global IT teams on various projects.

**Key Responsibilities:**

  • Manage local/outsourced teams to deliver agreed SLAs (Service Level Agreements) to the business
  • Be the local point of contact for global IT teams on project management
  • Support local business meetings and provide VIP support when required
  • Contribute to the development of the operations budget
  • Provide high-level customer service support through daily incident, problem, and performance management
  • Regularly review and propose preventative and corrective maintenance through Change Management processes
  • Participate in integration, release, and change management planning
  • Maintain and update technical documentation
  • Cross-train other team members and act as a substitute situation manager in case of crisis
  • Participate in SAP technical improvement projects and global enterprise projects

**Requirements:**

  • Master's degree in Information Technology or Computer Science, or equivalent vocational IT education
  • Several years of experience as a SAP System Specialist in an international organization, or as a Consultant
  • 3+ years of working on SAP Basis
  • Experience with SAP Basis and related software installations, upgrades, testing, and configuration
  • ITIL concepts and methodology
  • Infrastructure experience with Windows, MS SQL, Linux, HANA
  • ABAP programming and scripting experience
  • Business fluent in English


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