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Behavioral Health Operations Specialist
hace 2 semanas
About Emora Health
">Emora Health is a pioneering provider of virtual behavioral therapy for youth in need of care. Our mission is to deliver high-quality, personalized care to children, teens, and young adults across the United States. By leveraging cutting-edge technology and a dedicated team of therapists and psychologists, we aim to revolutionize the way mental health services are delivered.
">The Role:
">We're currently seeking an experienced Operations & Support Associate (English + Spanish) to join our growing operations team. In this critical role, you'll play a vital part in ensuring our patients receive the care they need. You'll work closely with our therapists and psychologists to coordinate care, identify opportunities to enhance patient operations, and support the development of scalable processes to improve operational efficiency.
">Key Responsibilities:
">- ">
- Collaborate with our therapists and psychologists to facilitate seamless coordination of care">
- Communicate directly with patients and their families to support patient onboarding, scheduling, and ongoing care">
- Develop and implement scalable processes to improve operational efficiency and system improvements">
- Support the setup of new patient engagement strategies">
- Be a leader in scaling growing operations over time, coordinating across teammates, and supporting new teammates">
- Track and report operational performance across relevant KPIs and conduct deep-dive investigations">
- Work cross-functionally with operations, leadership, and clinical teams">
Requirements:
">To excel in this role, you'll need to possess excellent communication and interpersonal skills, be fluent in both English and Spanish, and have a passion for supporting patients and their families. You should also be highly organized, able to manage competing priorities, and have experience working in a fast-paced environment.
">What We Offer:
">We're committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As a member of our team, you'll have opportunities for career advancement, professional development, and contributing to a dynamic organization that's shaping the future of virtual behavioral therapy.
