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Virtual Support Specialist

hace 2 semanas


San José, San José, Costa Rica Emora Health A tiempo completo

About Emora Health

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We are a provider of virtual behavioral therapy for youth in need of care. Our platform matches families with therapists, offering personalized care for various conditions, including ADHD, Anxiety, Depression, Trauma, and more. As a venture-backed company, we aim to revolutionize the way children, teens, and young adults receive care.

Job Summary

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As an Operations & Support Associate (English + Spanish), you will play a critical role in ensuring patients receive the care they need and helping us reach more patients with high-quality care. You will work closely with our therapists and psychologists to coordinate care effectively, identify opportunities to enhance patient operations and support workflows, and develop scalable processes to improve operational efficiency.

Key Responsibilities

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  • Communicate directly with patients and their families to support onboarding, scheduling, and ongoing care;
  • Partner with our therapists and psychologists to coordinate care effectively;
  • Identify new opportunities to enhance patient operations and support workflows;
  • Develop scalable processes to improve operational efficiency;
  • Track and report operational performance across relevant KPIs;
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Requirements

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To succeed in this role, you should be fluent in both English and Spanish, passionate about supporting patients and their families, and empathetic in your communication style. You should also be responsive, flexible, and attentive to detail, with the ability to manage priorities across multiple patient processes, inquiries, and projects.

What We Offer

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We offer a dynamic and supportive work environment, opportunities for career growth and professional development, and a chance to make a tangible difference in patients' lives.