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Data Protection Specialist

hace 2 semanas

Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
Job Description:
As a Data Protection Specialist at Thermo Fisher Scientific, you will play a vital role in ensuring the availability and safeguarding of our business-critical data. Your primary responsibility will be to define and maintain our data protection strategy, working closely with business partners to ensure secure and efficient data protection for critical systems and processes.

Key Responsibilities:
- Perform installation, configuration, maintenance, and documentation for various backup technologies in a multi-site multi-vendor backup environment.
- Participate in and provide on-call support within a "follow the sun" model, as well as in a rotation during weekends.
- Work closely with customers to communicate the root cause of outages, duration, and recommendations or steps to resolve issues.
- Resolve incidents, problems, and tasks in accordance with set guidelines to meet operational agreements.
- Implement change requests and meet project deliverables within defined guidelines.
- Achieve and understand Service Level commitments for all open systems platform.
- Document processes and maintain a knowledge base for Data Protection.

Required Skills and Qualifications:
- A minimum of 2 years of higher education, Associate's or Bachelor's degree in Computer Science, Information Technology, or related field of study.
- Minimum of 3 years of work experience in data protection/backups.
- Knowledge of data protection hardware/software (e.g., Veeam, Avamar, Data Domain, Druva).
- Experience with Hypervisors, Windows & Linux operating systems, and Cloud Infrastructure.
- IT processes and best practices related to backup, recovery, and disaster recovery.
- Strong analytical and problem-solving skills, with the ability to work independently or as part of a team.
- Superb communication and documentation skills.

Benefits:
You'll be part of an inquisitive team that shares your passion for exploration and discovery.