Financial Services Operations Analyst

hace 20 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Our Mission**

We empower consumers to take control of their financial futures by providing them with the tools and resources they need to succeed. At Experian, we believe that everyone deserves access to fair and transparent financial services.

We're looking for a skilled Customer Service Analyst to join our team and help us achieve our mission. As a Customer Service Analyst, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat.
  • Analyze customer complaints and issues to identify trends and areas for improvement.
  • Collaborate with internal stakeholders to resolve customer concerns and implement process improvements.
  • Develop and maintain knowledge of company policies, procedures, and products to ensure accurate and informative responses to customer inquiries.

Requirements:
  • 3+ years of experience in customer-facing roles, preferably in the financial services industry.
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office, particularly Excel and Word.

What You'll Get:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a dynamic and supportive team that shares your passion for delivering exceptional customer experiences.


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