Financial Dispute Manager

hace 6 días


San Francisco, Heredia, Costa Rica Stryker A tiempo completo

Job Summary

We are seeking a highly skilled Dispute Resolution Analyst to join our team. In this role, you will be responsible for resolving internal and external disputes in a timely and efficient manner. This includes resolving price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an invoice.

Key Responsibilities:

  • Resolve disputes raised by internal and external customers
  • Conduct follow-up on disputes requiring additional information or support from internal or external customers
  • Provide support documentation of charges on invoices
  • Manage documentation supporting the dispute resolution process
  • Cultivate quality relationships with Sales, Customer Service, and other internal teams linked to the dispute resolution processes
  • Drive root-cause resolution of frequent and significant disputes
  • Run reports needed to monitor assigned portfolio of disputes
  • Partner to maintain accurate customer master data elements
  • Maintain documentation to support A/R transactions and facilitate review and audit of books and records
  • Comply with all internal control procedures to ensure accurate financial records

About Our Company

Stryker is a leading global medical technology company committed to making healthcare better. Our innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine help improve patient and healthcare outcomes. With over 100 million patients impacted annually, we work closely with our customers to deliver exceptional results.


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