TreviPay Payment Operations Specialist

hace 7 días


San José, San José, Costa Rica Trevipay A tiempo completo
Company Overview
TreviPay is a leading provider of B2B payment solutions, dedicated to helping clients grow by streamlining their payment processes. Our innovative technology and service expertise enable businesses to improve their customers' experience and free up funding for growth.
We facilitate millions of transactions annually across 18 currencies, serving clients in over 27 countries. Our team specializes in payment and credit management, setting the stage for omni-channel B2B payments by extending terms, handling invoicing, and managing collections.
We take care of our clients by taking care of their customers.

Job Description
This role involves submitting invoices into multiple billing systems for business customers with invoice exceptions and special handling needs. The successful candidate will be detail-oriented and efficient, capable of meeting individual and team Key Performance Indicators (KPIs).

Responsibilities
- Prepare and submit invoices into customer portals
- Respond to customer inquiries in an accurate and timely manner
- Administer orders, invoices, billings, payments, and requests in an organized and timely manner
- Adhere to Standard Operating Procedures
- Escalate urgent matters as needed
- Enter data from source documents into computer databases and files
- Respond to requests for information and access relevant files internally
- Comply with data integrity and security policies
- Update customer information in computer systems regularly
- Manage client relationships by providing top-level support
- Other duties as assigned
- Ability to multi-task and make routine decisions
- Ability to work quickly and accurately while maintaining a low error rate
- Positive attendance and reliability
- Proven ability to assess, prioritize, and balance daily workload
- Basic office equipment operation skills
- 10-key typing proficiency
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