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Client Partnership Specialist

hace 3 semanas

San José, San José, Costa Rica Catalina Marketing A tiempo completo

Our Team

Catalina Marketing's Customer Success and Business Consulting team provides closed-loop support and partnership with Catalina's sales teams to create a seamless customer experience. We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.

As a Customer Success Lead, you will play a critical role in delivering exceptional post-sale experiences for our CPG, Retail, and Data Services customers. You will establish strong relationships with customers, execute detailed media campaigns, and manage revenue delivery and in-flight optimization for all media campaigns in-flight for assigned customers.

Responsibilities

  • Establish relationships with contacts at multiple customers while executing detailed media campaigns
  • Partner with customers from campaign initiation through conclusion, acting as point-person for status updates, in-flight performance and optimization opportunities, and overall campaign performance against strategic objectives
  • Manage revenue delivery and in-flight optimization for all media campaigns in-flight for assigned customers
  • Drive decision-making and actions to optimize media campaigns based on client-defined KPIs, leverage best practices and historical campaign trends
  • Collaborate with internal sales contacts to recommend in-flight revenue management tactics, document, and report overall campaign performance vs. customer KPIs, and identify upsell/cross-sell opportunities
  • Monitor customer health by gathering regular feedback and tracking relevant data points; partner with Sales to advocate for next steps in support of maintaining and improving customer health
  • Partner with Sales to present regular business reviews and post-campaign KPI results with assigned customers

Requirements

  • College degree in marketing, advertising, communications, economics, or business degrees preferred, or more than 5 years of job experience in any of these areas
  • Minimum 1-3 years Catalina experience in Delivery, Analytics or Business Consulting required or 3 years industry experience in Customer Success, Brand Insights, Promotions, Advertising, Marketing, Digital Marketing or Campaign Management
  • 1 year of experience with exposure to digital media buying RTB and Programmatic experience/knowledge is a plus
  • Marketing background and understanding of marketing frameworks and tools preferred
  • Strong analytical, problem-solving skills; data analysis, brand management
  • Effective time management skills, demonstrating an ability to prioritize and meet concurrent deadlines
  • Exceptional written and verbal communications skills, including active listening, assertiveness, and persuasion; presentation skills required
  • Demonstrated ability to self-motivate, focus on results, multitask in a fast-paced, team environment, creatively overcome obstacles, work in teams, and be flexible
  • Customer mindset with a focus on customer orientation, responsiveness, building external and internal partnerships, handling difficult situations, and does not sacrifice overall quality to satisfy the customer in the short-term