Content Test Specialist

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are a leading company in the industry, dedicated to providing high-quality services and solutions to our customers. Our team is passionate about innovation and excellence, and we are looking for talented individuals to join us.

Job Summary

We are seeking an experienced Content Test Specialist to perform testing on Amazon Devices and identify issues that could impact the experience of Alexa Smart Property customers. As a key member of our Quality Assurance Engineering team, you will collaborate with experienced testers to ensure that new and enhanced software releases and devices meet the standards required for a successful customer experience.

Main Responsibilities

  • Perform testing on Amazon Devices to ensure functionality of new and existing Alexa Smart Property features.
  • Raise defects for all failures observed during testing and track doubts related to the execution of test instructions through pre-defined mechanisms.
  • Test several variables of an issue to identify the root cause and report it accordingly.
  • FOLLOW SOPs and execute tasks assigned on a daily basis and strive to meet productivity and quality baselines.
  • Share, update and acquire knowledge from peers, on-the-job training, and via SharePoint, Wiki, etc.
  • Use required tools and follow relevant practices that facilitate smoother operations and eliminate process dependencies.

About the Team

The Alexa Developer Experience and Customer Trust team (ADECT) drives the entire ingestion and certification process for 3P content in Amazon Devices, which involves the entire life cycle from the time a developer submits any content to the time it is put up on the store, and ensuring the high-quality experience for Amazon customers even after that.



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