Content Quality Assurance Specialist

hace 14 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary

We are the Certification Team at Amzn Support Srvcs Costa Rica, responsible for managing a rapidly growing third-party content catalog for Amazon Devices. We are looking for a Content Test Specialist to join our team.

About Us

We drive the entire ingestion and certification process for 3P content in Amazon Devices, from submission to store launch, ensuring a high-quality experience for Amazon customers.

Key Responsibilities

  • You will follow standard operating procedures (SOPs) and execute daily tasks assigned to you, striving to meet productivity and quality baselines.
  • You will acquire knowledge from peers, on-the-job training, and via SharePoint, Wiki, etc.
  • You will use required tools and follow relevant practices to facilitate smoother operations and eliminate process dependencies.
  • In case of uncertainty or unclear instructions, you will seek help from peers or your manager.
  • You will perform predefined test cases without compromising quality and raise defects for all failures observed.
  • You will track daily execution status using recommended tools and provide individual status reports.
  • You will actively participate in internal cross-training sessions and trainings required by product teams and organizations.
  • You will report and track issues per SLAs and defined guidelines.

Requirements

  • A graduate in Computer Science with 0-2 years of experience.
  • Knowledge of web technologies like basic HTML, CSS, etc., or software testing environments.
  • 2+ years of experience in manual QA experience and ability to write new test cases, execute, and maintain.
  • Solid organizational skills and a team player attitude.
  • High level of energy and proactive nature.

Benefits

  • This role offers the opportunity to work in a fast-paced challenging environment, driving the growth of Amazon Devices' third-party content catalog.
  • You will be part of a team that ensures a high-quality experience for Amazon customers.
  • You will have the chance to develop your skills and knowledge in software testing, quality assurance, and technical analysis.

Other Details

  • You must be fluent in English and Spanish language, both verbal and written.
  • Fluency in Portuguese, both verbal and written, is also required.
  • You should be an advance student of Computer Science or have 3+ years of working experience.


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