Enterprise Quality Assurance Manager

hace 1 mes


Alajuela, Alajuela, Costa Rica Simpson Housing A tiempo completo
Job Description

Dynamic, collaborative, and creative individuals are sought to join our award-winning team as Enterprise Quality Supervisors. As a key member of our quality management team, you will play a crucial role in deploying an optimized quality network, monitoring team adherence to service quality levels, and making proactive recommendations to improve quality and work efficiency.

Key Responsibilities:
  • Support the overall strategy, metrics, and processes to deploy an optimized quality network.
  • Monitor teams' adherence to service quality levels.
  • Make proactive recommendations and offer solutions to the Enterprise Quality Manager to improve quality and work efficiency.
  • Assist in the implementation of policies, operating procedures, quality systems, and programs to ensure proper compliance and meet service quality standards.
  • Share knowledge, skills, and information with other personnel in the Quality team and across functional areas.
  • Active participation in all regulatory, third-party, and customer audits and inspections, and corrective action response.
  • Ensure good performance by quality assurance auditors through mentoring, training, setting expectations, providing accountability, and performing evaluations.
  • Maintain a fair and professional work environment that focuses on business and quality objectives, while balancing quality of work-life factors for employees.
  • Attend and participate in all appropriate meetings.
  • Follow up with implemented programs to ensure compliance by employees and other personnel in the facility.
  • Prepare programs and reports related to internal and external quality control audits.
  • Perform necessary tests to review the conformity of internal corrective actions, CAPA control.
  • Schedule activities of the quality management system.
  • Owner of quality documental control audits to review procedure compliance.
  • Provide support to internal clients with quality management needs, such as data, copies of certificates, quality documents, procedures, and changes in them.
  • Created and maintain the 411 new restructures (Quality Management File).
  • Assist Quality Manager in functions required for the fulfillment of the objectives of the area.
Requirements:
  • 4+ years of managerial experience.
  • Bachelor's Degree in Business Administration, quality, or industrial engineering.
  • Fluent in Spanish/English, both verbal and written.
  • Proficient in Microsoft Office applications.
  • VISA to travel to internal and external audits of the company.
  • Able to make creative, timely, and independent decisions.
  • Work overtime as needed.
  • Quality Expert Development; ISO Norm 9001-2015 Certification, and ISO Norm 9001-2015 Internal Auditor Certification.
Desired Skills:
  • Knowledge in other ISO27001/45001/14000 standards.
  • Confident, team-oriented, and enjoy working in a fast-paced environment.
  • Knowledge of project development.
  • Creative, innovative, and proactive.
  • Analysis capacity.
Physical Requirements:
  • Remain in a stationary/seated position for an extended period.
  • Regularly required to operate a computer, telephone, keyboard, and other office machinery.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • The ability to hear, understand, and distinguish speech and/or other sounds.

Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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