Quality Assurance Director

hace 3 semanas


Alajuela, Alajuela, Costa Rica CooperCompanies A tiempo completo

The Quality Assurance Manager plays a critical role in ensuring the quality of our products and services, meeting customer expectations, and adhering to regulatory requirements. Key responsibilities include developing and implementing quality systems, processes, and programs to support manufacturing, packaging, and distribution.

Key Responsibilities:

  • Develop Operational Standard Procedures (SOPs), processes, and supporting documents to ensure compliance with quality standards and regulatory requirements.
  • Support standardization processes within Value Streams, meeting quality and service goals through High-Performance Work Teams.
  • Provide direct support in quality operations, enhancing regulatory compliance.
  • Monitor daily operations, providing guidance to Quality Engineers, Technicians, and Inspectors.
  • Conduct meetings with Value Stream Managers and department heads to establish operational policies, coordinate functions, and establish responsibilities.
  • Participate in validation activities, including drafting protocols and reports, qualifying production processes, and reviewing technical problems and procedures.
  • Ensure timely completion of documentation, following established policies, practices, and procedures.
  • Develop and suggest corrective actions to management, managing implementation of proposed actions.
  • Train Quality and Manufacturing personnel on specifications, inspection, and testing activities.
  • Work with the manufacturing department to improve production methods impacting production capabilities or creating manufacturing problems.
  • Manage Quality Compliance elements, including CAPA's, NCMR's, and internal/external audits findings.
  • Provide coaching and guidance to employees, ensuring high performance, engagement, and motivation.
  • Execute other duties and tasks assigned by management.


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