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Technical Leadership Specialist
hace 1 semana
Microsoft Corporation is on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
The Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
We are looking for an intellectually curious, customer-obsessed Technical Leadership Specialist, who has a demonstrated track record in building teams through effective and strong leadership and has empowered people to help customers succeed. As a Support Operations Manager, you will focus on building and leading a high performing team of engineers.
**Responsibilities**:
- People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Managers model our culture, coach individuals to define objectives and outcomes, enable success across boundaries, and care about attracting and retaining great people.
- Response and Resolution: Ensure customers stay informed about issue status and manage customer relationships. Monitor tickets and delivery units to ensure resolution and analyze the business impact to involve the right resources proactively.
- Readiness: Analyze group readiness strategy proactively to ensure the team has the correct readiness plan and execute it for new and existing technologies and feature releases.
- Product/Process Improvement: Ensure the team understands the product feedback cycle and proper coding of customer cases for compliance. Identify resources needed to resolve bugs and drive visibility of the product bug to ensure timely engagement and/or action.
