Senior Data Analyst

hace 2 meses

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary: We are seeking a Senior Data Analyst to join our Technology Business Management (TBM) function. As a key member of our team, you will be responsible for gathering and processing IT consumption data from various colleagues across Experian IT Services (EITS) to support the allocation of IT costs.

Key Responsibilities:

  • Initiate and execute processes to collect, validate, cleanse, transform, and store Experian's IT consumption data from multiple sources, ensuring data quality and integrity.
  • Maintain data collection processes and workflows to ensure accurate and efficient reporting of IT consumption data.
  • Analyze IT consumption trends and patterns, providing analysis and insights to support decision-making.
  • Generate monthly reports and maintain dashboards to communicate consumption trends and insights to key stakeholders.
  • Maintain and update TBM mapping structures related to cost, methodology, and charging logic.
  • Collaborate with cross-functional teams to support monthly reporting, forecasting, and planning activities.
  • Support change activities relating to TBM service maturity.
  • Support ad-hoc requests for IT volume reporting and analysis.
  • Drive continuous improvements in process efficiencies and system automation.
  • Document and maintain updates for routine processes.

Requirements:

  • Bachelor's degree in Data Management or Management Information Systems or 7+ years of equivalent work experience.
  • Experience-knowledge with tools like Alteryx, Power BI is a plus.
  • Advanced analytical and data analysis skills, with the ability to draw concise insights from large sets of data.
  • Solid understanding of IT infrastructure components including server utilization, Storage, end-user, network, and communications.
  • Knowledge of IT services and financial management processes such as budgeting, cost allocations, infrastructure consumption - utilization reporting is a plus.
  • Experience working in ServiceNow and CMBD would be desired.
  • Advanced Excel skills required.
  • Strong English fluency.
  • Demonstrated ability to drive continuous improvement and solve problems in a team environment.
  • Ability to multi-task several important priorities simultaneously.
  • Strong interpersonal and relationship-building skills.
  • Ability to have fun and bring a sense of humor to work.

Additional Information:

This is a permanent home-based role in Costa Rica. No relocation available. Our benefits include: Medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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