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Asset Management Specialist

hace 1 semana

San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Overview**: Our team supports customers in managing their network assets to mitigate risks and improve the customer experience. We are looking for a proactive individual with exceptional communication skills to join our team as an Asset Manager.

**Responsibilities**:

- Utilize reporting tools to download, analyze, and present data to stakeholders
- Develop and lead execution of action plans to update databases with improved information

**Requirements**:

- English proficiency C1-90%
- High School degree or equivalent
- 2 years of overall customer service experience
- Intermediate-Advanced Microsoft Excel skills (Basic formulas, VLOOKUP, basic pivot tables)
- Knowledge of Cisco products and services
- Excellent communication skills and ownership of assigned customers