Office Operations Manager

hace 3 días


San José, San José, Costa Rica Gensler A tiempo completo

Company Overview

Gensler is a design and architecture firm that values creativity, innovation, and collaboration. We believe in fostering a work environment that supports the well-being of our team members and encourages them to thrive.

About the Role

We are seeking an experienced Facilities and Workplace Manager to lead our Office Services Team. This role involves overseeing day-to-day office operations, maintaining high-quality office services programs, and supporting business activities.

Responsibilities

  • Develop a deep understanding of the company culture and voice to enhance team member experiences and engagement.
  • Collaborate with Office leadership, Human Resources, and Finance teams to create employee experience strategies and events.
  • Provide leadership, management, oversight, coaching, development, and support for the Workplace Experience Coordinator, Receptionist, maintenance & cleaning personnel, and Occupational Health Officers.
  • Ensure reception coverage from 8:00am - 5:00pm each day.
  • Lead the Office Services Team to create a welcoming, warm, and comfortable workplace for team members, clients, and guests.
  • Plan and manage all office events (internal and external), including Staff Meetings/Town Halls, Holiday/Bonus/Wellness Events, Appointments Day, Office Tours, Client meetings, and other similar events.
  • Coordinate all office moves, renovations, furnishings, and seating assignments.
  • Work closely with Office Leaders on studio space planning and seating.
  • Forecast upcoming changes and develop scenarios.
  • Manage and coordinate all office budgets (events, storage, supplies, repairs, maintenance, studio moves, food + beverages, etc.).
  • Review and approve invoices for all services performed and purchases made.
  • Streamline operations and maintain efficiencies by finding ways for continuous improvements.
  • Maintain building/office security programs.
  • Schedule ongoing proactive maintenance of equipment, furnishings, and services and repairs as needed: Coordinate all office maintenance, i.e., repairs, cleaning, etc.
  • Plan and schedule monthly studio cleanups.
  • Coordinate all supply ordering and inventory.
  • Responsible for ordering and scheduling delivery/installation of office furniture.
  • Coordinate and organize all office rotation of equipment, redistribution, and warehousing.

Qualifications

  • Bachelor's degree preferred.
  • 10+ years of experience in office/facilities and team management.
  • Event planning/management required.
  • Strong customer service background.
  • Experience successfully managing and motivating a team.
  • Approachable personality with excellent communication skills.
  • Strong facilitation, team building, relationship, and problem-solving skills.
  • Demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
  • High attention to detail, organized with strong follow-through.
  • Strong verbal and written communication skills.

Benefits

  • Comprehensive benefits package.
  • Subsidized health and life insurance.
  • Profit sharing.
  • Annual bonus.
  • LinkedIn learning.
  • Holiday observance.
  • Additional PTO days every 5 years.
  • Employee assistance programs.
  • Licensure and professional development reimbursement.
  • Tuition reimbursement for eligible programs or classes.


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