Kyc Operations Manager Lead

hace 2 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo
Job Description

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally.
  • Provide people management and development responsibilities and ensure team service level standards are met.
  • Liaise with Compliance department and senior management within business units supported.
  • Oversee new client onboarding and implement process enhancements to improve client onboarding experience.
  • Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program.
  • Monitor account refresh activity daily to ensure regulatory/document requirements are met.
  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized.
  • Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure.

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