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Technical Investigator for Medical Device Complaints
hace 2 semanas
Genpact is a global professional services and solutions firm dedicated to creating lasting value for clients. We are seeking a skilled and detail-oriented Complaint Resolution Engineer to join our team.
Job DescriptionThe Technical Investigator for Medical Device Complaints will be responsible for investigating and resolving complaints related to medical devices. This role requires strong technical knowledge and excellent problem-solving skills.
Key Responsibilities:- Receive and evaluate customer complaints related to medical devices, ensuring timely and effective resolution.
- Conduct thorough investigations into reported issues, utilizing engineering principles and problem-solving techniques.
- Collaborate with cross-functional teams to determine root causes and implement corrective and preventive actions.
To be successful in this role, you will need:
- A Bachelor's degree in engineering or a related technical field.
- Proven experience in complaint investigation, engineering analysis, or a related role within the medical devices industry.
- Strong knowledge of medical devices regulations, such as FDA regulations and ISO 13485.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
